CAPTAIN COMPLIANCE CORPORATION

PRIVACY POLICY

Last Updated: May 22, 2024.

  1. ABOUT

Captain Compliance Corporation and its affiliates’ (“Captain Compliance,” “we,” “us,” and “our”) goal is to be the global leader in data privacy and compliance while promoting diversity and inclusion amongst a very diverse group of superheroes who ensure our clients are protected and following global privacy policies. This Privacy Policy will help you understand how we collect, use and share your personal information and assist you in exercising the privacy rights available to you.

Capitalized terms not defined in this Privacy Policy have the meanings set forth in our Terms of Service.

  1. SCOPE

This Privacy Policy applies to personal information processed by us, including on our website(s) (e.g., https://www.captaincompliance.com/ and any other websites that we own or operate), our mobile applications, our application program interfaces, our design tool services, and our related online and offline offerings (collectively, the “Services”).

This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. In addition, a separate privacy notice, available upon request if it applies to you, governs processing relating to our current employees and contractors.

  1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our Services.

Information You Provide to Us

Account Information. When you create a Captain Compliance account, we collect the personal information you provide to us, such as your name, phone, and email address.  

Payment Information. Where we sell products and services through the Services, we use third-party applications and and/or services such as Strip to process your payments, ZenDesk, and Typeform. These third-party applications will collect information from you to process a payment on behalf of Captain Compliance, including your name, email address, mailing address, payment card information, and other billing information. Captain Compliance does not receive or store your payment information, but it may receive and store information associated with your payment information (e.g., the fact that you have paid, the last four digits or your credit card information, and your country of origin).

Communication Information. We collect personal information from you such as email address, phone number, mailing address, and marketing preferences when you request information about the Services, register for our newsletter, or otherwise communicate with us.

Candidate Information.  We may post job openings and opportunities on the Services. If you reply to one of these postings or otherwise provide us with your candidacy information, we will collect and process the information you provide to us.

Service Use Information.  We collect information you provide to the Services for the purpose of providing the Services to you, which may include personal information such as information about your interactions with other users and any content you create or upload when using the Services.

Customer Service Information (including Training and Quality Assurance). If you call or otherwise interact with Captain Compliance’s sales, customer service or support personnel, we collect the information you provide to our representatives. In addition, we may record telephone calls or video conferences between you and our representatives for training or quality assurance purposes.

Sweepstakes, Contests, Surveys and Promotions Information. In connection with sweepstakes, contests, surveys, conferences, and other promotions or events hosted, run or sponsored by us, you may provide information to us, or we may receive information about you, such as name, email address, mailing address, demographic data, and any information specific to the event.

Information Collected Automatically (Technical Information)

Automatic Data Collection. We collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information (inferred from your IP address), internet service provider, pages that you visit before, during and after using the Services, information about the links you click, and information about how you interact with and use the Services.

Cookies, Pixel Tags/Web Beacons, and Analytics Information. We, as well as third parties that may provide content, advertising, or other functionality on or in connection with the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. Technologies are essentially small data files placed on your device that allow us and our partners to record certain pieces of information whenever you visit or interact with our Services.

  • Cookies. Cookies are small text files placed in device browsers to store their preferences. For more information about how to control what data are collected by cookies, see below in the “Your Choices” section.
  • Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about engagement on the Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

Analytics. We use Plausible Analytics and other service providers to collect and process analytics information on our Services. For more information about how Google uses data, please visit https://plausible.io and https://posthog.com/ for more information.

Information from Other Sources

Captain Compliance Customers. If you use our Services on behalf of, or in collaboration with, an organization (e.g., your employer), that organization may provide us with information about you so that we can provision your account.

Third Party Services and Organizations. We may obtain information about you from other sources, including from third party services and organizations. For example, if you access our Services through a third-party service, we may collect information about you from that third-party service that you have made available via your privacy settings.

  1. HOW WE USE YOUR INFORMATION AND OUR LEGAL BASIS FOR PROCESSING

In this section we describe all the ways we use your personal data, and the legal bases we rely on to do so.

In certain situations, we require your data to pursue our legitimate interests in a way which is reasonable for you to expect as part of running our business and which does not materially affect your rights and freedoms.  We have identified below what our legitimate interests are.

When we process your information based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on such consent before it is withdrawn. To exercise your rights, see the Contact Us section of this Privacy Policy.

We use your personal information for a variety of business purposes, including:

  1. Providing and managing the Services or information requested, such as:
  • account creation;
  • managing your information and account;
  • responding to questions, comments, and other requests;
  • processing payment card and/or other financial information to facilitate your use of the Services;
  • managing payments and recovery of debts due to us;
  • providing access to certain areas, functionalities, and features of our Services
  • answering requests for customer or technical support; and
  • responding to requests in relation to personal data processed about the individual.

This includes: the processing of all categories of information except for Candidate Information.

Legal Basis: Performance of the contract with you. Necessary for our legitimate interests to recover debts due to us.  Necessary for our legitimate interests to respond to and communicate with you (where we do not have a contractual relationship or legal obligation to do so). Necessary to comply with a legal obligation (including national data protection and consumer protection laws, for example to respond to requests in relation to personal data processed about the individual).

  1. Communicating with you about your account, activities on our Services and Privacy Policy or terms of service changes. This includes: the processing of your Account Information, Communication Information, Service Use Information, Sweepstakes, Contests, Surveys and Promotions Information and Customer Service Information.

Legal Basis: Performance of the contract with you. Necessary to comply with a legal obligation (including national data protection and consumer protection laws).

  1. Administering and protecting our business and Services (including troubleshooting, data analysis, testing, system maintenance, support, reporting, internal quality control and safety and hosting of data).

This includes: the processing of your Account Information, Communication Information, Technical Information, Service Use Information, and Customer Service Information.

Legal Basis: Performance of the contract with you. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise). Necessary to comply with a legal obligation (including national data protection and information security laws).

  1. Using data analytics to improve our website, products/Services, marketing, customer relationships and experiences.

This includes: the processing of your Technical Information, Service Use Information, and Customer Service Information.

Legal Basis: Necessary for our legitimate interests (to define types of customers for our products and Services, to keep our Services updated and relevant, to develop our business and to inform our marketing strategy).

  1. Enabling you to partake in a prize draw, competition or complete a survey.

This includes: the processing of your Sweepstakes, Contests, Surveys and Promotions Information and Communications Information.

Legal Basis: Performance of a contract with you. Necessary for our legitimate interests (to study how customers use our products/services, and to develop them and grow our business).

  1. Carrying out surveys for user research and analyzing your feedback.

This includes: the processing of your Surveys and Promotions Information and Account Information, Communications Information, and Use of Services Information.

Legal Basis: Necessary for our legitimate interests (to study how customers use our products/services, and to develop them and grow our business).

  1. Make suggestions and recommendations to you about goods or services that may be of interest to you.

This includes: the processing of your Account Information, Communications Information, Service Use Information, and Technical Information.

Legal Basis: Necessary for our legitimate interests (to develop our products/services and grow our business) (where consent is not required by marketing laws – in which case consent shall be relied upon).

  1. Contacting customers and prospective customers about products, services, developments and events we think may be of interest to you.

This includes: the processing of your Account Information, and Communication Information.

Legal Basis: In certain situations, we seek consent before sending marketing materials to individuals and in such cases consent is our lawful basis for sending marketing to you.

Where we do not obtain consent, we rely on our legitimate interests (to develop our products/services and grow our business) as our lawful basis for sending marketing materials to you.

If you have any questions about our marketing practices or if you would like to withdraw your consent or opt out of the use of your personal information for marketing purposes, you may contact us as set out in the Contact Us section of this Privacy Policy.

  1. Delivering relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

This includes: the processing of your Account Information, Communications Information, Service Use Information, and Technical Information.

Legal Basis: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). If required by marketing laws, we seek consent before serving advertisements to individuals and in such cases consent is our lawful basis for sending marketing to you.

  1. Enforcing our agreements and complying with our legal obligations including to share information with law enforcement, the courts and other authorities.

This could include any personal data we process about you.

Legal Basis: Necessary to comply with a legal obligation (including national data protection, cyber security and surveillance laws). Necessary for our legitimate interests (to enforce our agreements, to seek professional advice, or to establish, exercise or defend a legal claim).

  1. Recruiting and hiring, including considering your candidacy for employment.

This includes: the processing of Candidate Information and Communication Information.

Legal Basis: Necessary for our legitimate interests (to screen candidates and consider your suitability for a position). Entry into a contract with you.

  1. De-identifying data and creating aggregated information.

This could include any personal data we process about you.

Legal Basis: Necessary for our legitimate interests (to use personal information to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, and information about the device from which you access our Services. De-identified and/or aggregated information is used for several purposes, including research, industry analysis, analytics, and any other legally permissible purposes.).

  1. DISCLOSING YOUR INFORMATION TO THIRD PARTIES

We may share any personal information we collect with the following categories of third parties:

Service Providers. We may share personal information we collect about you with our service providers. The categories of service providers to whom we entrust personal information include service providers for: (i) the provision of the Services; (ii) the provision of information, products, and other services you have requested; (iii) marketing and advertising; (iv) payment and transaction processing; (v) customer service activities; and (vi) the provision of IT and related services. Third-party services include, for example, Stripe.com, Posthog.com, Mailchimp.com.  Certain cookies and chatbot features may be provided by third parties as well.

Your Organization and Administrator. If you access the Services on behalf of an organization (such as with your organization’s domain) or have your account paid for by another party, we will share your information with that organization or paying party at its request and give such organization certain rights over your information.  For example, your organization may request that we provide extra security controls around your account to protect information about your organization or your organization may request that we link your Captain Compliance account with your organization’s account to enhance collaboration. If you are the administrator of a team, organization or other account holder within the Services, we may share your contact information with current or past Service users related to you, for the purpose of facilitating Service-related requests. Please note that your information may also be subject to your organization’s privacy policy, and we are not responsible for the privacy or security practices of our customers.

Third-Party Platforms and Services. We will share your personal information with third-party platforms and/or services only if you have expressly consented or requested that we do so. Please note we do not endorse, screen or approve, and are not responsible for, the practices or conduct of such third-party services.

Advertising Partners. Through our Services, we allow third-party advertising partners to set Technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third-party services within their networks. This practice is commonly referred to as “interest-based advertising” or “personalized advertising.” If you prefer not to share your personal information with third-party advertising partners, you may follow the instructions under the Your Choices heading below.

Disclosures to Protect Us or Others. We will access, preserve, and disclose information we have associated with you to competent law enforcement bodies, regulatory and government agencies, courts or other third parties if we believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) protect your, our or others’ rights, property, or safety; (iii) enforce Captain Compliance’s policies and contracts; (iv) collect amounts owed to us; (v) prevent financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vi) if we, in good faith, believe that disclosure is otherwise necessary or advisable.

Disclosure in the Event of Merger, Sale, or Other Asset Transfer. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred in accordance with our legitimate interests in administering our business as part of such a transaction, as permitted by law and/or contract.

  1. INTERNATIONAL DATA TRANSFERS

All information processed by us may be transferred, processed, and stored anywhere in the world, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistently with the requirements of applicable laws.

Where we transfer your personal information to countries and territories outside of the European Economic Area and the UK, which have been formally recognized as providing an adequate level of protection for personal information, we rely on the relevant “adequacy decisions” from the European Commission and “adequacy regulations” from the Secretary of State in the UK.

Where the transfer is not subject to an adequacy decision or regulations, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission’s Standard Contractual Clauses and Standard Contractual Clauses adopted pursuant to or permitted under Article 46 of the UK GDPR.

Our Standard Contractual Clauses can be provided on request.  We have also implemented Standard Contractual Clauses with our third-party service providers and partners and further details can be provided upon request.

  1. E.U. – U.S. PRIVACY SHIELD AND SWISS – U.S. PRIVACY SHIELD

Captain Compliance relies on Standard Contractual Clauses for the transfer of personal data. In addition, Captain Compliance continues to comply with the E.U. – U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.

Captain Compliance is responsible for onward transfers to our team under the Privacy Shield Framework. With respect to personal information received or transferred pursuant to the Privacy Shield Framework, Captain Compliance is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

 

  1. YOUR CHOICES

General. You have the right to opt out of certain uses of your personal information.

Email. If you receive an unwanted marketing email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future marketing emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to our Terms of Service or this Privacy Policy).

Mobile Devices. We may send you push notifications through our mobile application. You may at any time opt out from receiving these types of communications by changing the settings on your mobile device.

Cookies and Interest-Based Advertising. You have the right to decide whether to accept or reject cookies.  You can change your cookie preferences through our cookie consent tool, which you can access at any time by clicking the “cookie settings” in the footer of our website (you may need to log out of your Captain Compliance account to access the footer). You can also stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt out of personalized advertisements on some mobile applications by following the instructions for Android and iOS.

The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these websites and learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asphttp://www.youronlinechoices.eu/https://youradchoices.ca/choices/, and www.aboutads.info/choices/.

Please note you must separately opt out in each browser and on each device.

“Do Not Track”. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We do not respond to DNT signals or similar mechanisms transmitted by web browsers.

  1. YOUR PRIVACY RIGHTS

In accordance with applicable law, you may have the right to:

  • Access Personal Information about you, including: (i) confirming whether we are processing your personal information; (ii) obtaining access to or a copy of your personal information; and (iii) receiving an electronic copy of personal information that you have provided to us, or asking us to send that information to another company (the “right of data portability”);
  • Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information;
  • Request Deletion of your personal information;
  • Request Restriction of or Object to our processing of your personal information; and
  • Withdraw your Consent to our processing of your personal information.
  • Opt-out of marketing communications.  Please see more on this above.

If you would like to exercise any of these rights, please contact us as set forth below.

We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

Please note that if you use our Services on behalf of an organization (e.g., your employer), that organization may be responsible for fulfilling the individual rights requests referenced above.

  1. DATA RETENTION

We store the personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and/or comply with applicable laws. The specific retention periods depend on the nature of the information and why it is collected and processed and the nature of the legal requirement.

When we have no ongoing legitimate business need or legal reason to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. You may request deletion of your personal information at any time as noted in “Your Privacy Rights”, above, but that will require you to delete your account with us, as we need your personal data to maintain your account.

  1. SECURITY OF YOUR INFORMATION

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

We may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an email to you.

  1. THIRD-PARTY WEBSITES/APPLICATIONS

The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

  1. SUPPLEMENTAL NOTICE FOR CALIFORNIA RESIDENTS

This Supplemental California Privacy Notice only applies to our processing of personal information that is subject to the California Privacy Rights Act of 2023 (“CPRA”). The CPRA provides California residents with the right to know what categories of personal information Captain Compliance has collected about them and whether Captain Compliance disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding 12 months. California residents can find this information above, in the respective sections of this Privacy Policy, and below:

Captain Compliance collects the following Categories of Personal Information:

  • Identifiers: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers.
  • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): A name, signature, address, telephone number or employment. Personal Information does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records. Note: Some personal information included in this category may overlap with other categories.
  • Protected classification characteristics under California or federal law: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status.
  • Commercial information: Records of products or services purchased or obtained from Captain Compliance.
  • Internet or other electronic network activity: Information on a consumer’s interaction with websites, applications, or advertisements related to the Services.
  • Geolocation data: Physical location.
  • Sensory data: Audio, electronic, visual, or similar information.
  • Inferences drawn from other personal information to create a profile about a consumer: Profile reflecting a consumer’s preferences or characteristics as they relate to the Services.

Captain Compliance Discloses to the following Categories of Third Parties for a Business Purpose:

  • Advertising networks
  • Internet service providers
  • Data analytics providers
  • Operating systems and platforms
  • Social networks
  • Service providers

Sales of Personal Information under the CPRA/CCPA

As defined by the CPRA and CCPA, Captain Compliance does not sell personal information of California residents, nor do we have actual knowledge of any sale of personal information of minors under 16 years of age.

Additional Privacy Rights for California Residents

  • Non-Discrimination. California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CPRA.
  • Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact us as set forth below.

Verification. To protect your privacy, we will take steps to verify your identity before fulfilling your request. When you make a request, we will ask you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include asking you to log in to your account or verify your email address.

If you are a California resident and would like to exercise any of your rights under the CCPA, please contact us as set forth below. We will process such requests in accordance with applicable laws.

  1. SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS

If you are a resident of Nevada, you have the right to opt out of the sale of certain Personal Information to third parties who intend to license or sell that Personal Information. You can exercise your right by contacting us as described below with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. As defined by Nevada Revised Statutes Chapter 603A, we do not currently sell Personal Information of Nevada residents.

  1. CHILDREN’S INFORMATION

The Services are not directed to children under 13 (or other age as required by local law) and we do not knowingly collect personal information from children. If you learn that your child has provided us with personal information without your consent, you may contact us as set forth below. If we learn that we have collected a child’s personal information in violation of applicable law, we will promptly take steps to delete such information and terminate the child’s account, or, if appropriate and possible, seek written consent from such child’s guardian.

  1. SUPERVISORY AUTHORITY

If you are located in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

  1. CHANGES TO OUR PRIVACY POLICY

We may revise this Privacy Policy from time to time at our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law.

  1. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to submit a request to exercise your rights as detailed in this Privacy Policy, please contact us at:

Captain Compliance Corporation
730 NW 9th Street

Fort Lauderdale, FL 33322

Email: [email protected]

If you are from the United Kingdom or the European Economic Area, you may also contact our Data Protection Officer at [email protected]. If you are from Canada, you may contact our designated Canadian Privacy Officer at [email protected].

 

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