OneTrust vs TrustArc: Which Should You Choose in 2024?

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When managing data collection, your business is responsible for ensuring that all your data privacy and privacy management solutions comply with the relevant data privacy regulations that apply to your business. This means you’ll need compliance as a service (CaaS) like OneTrust and TrustArc. But what are the differences between OneTrust vs TrustArc?   

Both OneTrust and TrustArc are excellent CaaS solutions for businesses to use when seeking to stay compliant with data privacy laws. So, which one do you choose? In this guide, we’ll explore what each software is, their review, and other alternatives to help you choose. 

Let’s get started. 

Key Takeaways 

  • OneTrust and TrustArc are data privacy and data governance cloud software providers that assist businesses with ensuring that their personal data management and data privacy are compliant. 
  • OneTrust privacy services are a good choice for larger businesses looking for more advanced systems.
  • TrustArc is a good choice for small businesses looking for data management software with years of customer trust.

What is OneTrust?

OneTrust is a data privacy and data governance cloud software provider that assists businesses with ensuring that their personal data management and data privacy are compliant with data privacy regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). 

OneTrust was founded by CEO Kabir Barday in 2016. He wanted to assist businesses struggling to meet data compliance regulations. Since then, OneTrust has gained more than 12,000 customers and is valued at an impressive $5.3 billion. They’re currently located in Atlanta, Georgia. 

OneTrust is a popular software option for many businesses because it offers intelligent solutions for compliance with other regulations like the new EU AI Act or the PIPEDA.

One useful feature that OneTrust offers, besides its data privacy management features, is the consent management platform. This feature includes modules like cookie consent, user consent on mobile applications, and preference management to ensure compliance with consent regulations. 

Other services OneTrust offers include:

What is TrustArc?

Much like OneTrust, TrustArc is also a CaaS that businesses can use to ensure their personal data management complies with data privacy regulations. 

TrustArc has been around much longer than OneTrust and was founded in 1997 under the name TRUSTe by founder Lori Fena. In 2017, the business changed its name to TrustArc. 

Unlike OneTrust, TrustArc does not offer audit management but focuses on data privacy compliance with regulations like the GDPR and CCPA. Being TRUSTe Certified means your data privacy management meets the TrustArc Privacy & Data Governance Accountability Framework standards.

Because TrustArc has been around for a long time, a lot of trust has been put into its solutions, so if you’re looking for a brand with a trusted reputation, TrustArc is a good choice. 

Onetrust vs trustarc

OneTrust Review

While OneTrust may be a newer software provider than TrustArc, they still offer businesses many useful features and years of experience in data privacy compliance. OneTrust offers businesses access to its Trust Intelligent Platform and multiple clouds. 

Within the platform, businesses have access to the four main clouds, which include privacy and data governance, ethics and compliance, GRC, security, ESG, and sustainability. 

OneTrust’s data governance cloud-based services are marketed to assist businesses of all sizes, regardless of where they are located. You’ll be pleased to learn that OneTrust offers businesses like yours flexible pricing based on the size of your business. 

Smaller businesses (less than 500 employees) can pick and choose which features to use and pay according to those. For example, if your business seeks assistance with consent preferences, then cookie consent management would be $45 monthly. 

One Trust offers businesses a one-month free trial and allows subscription cancellations within 30 days. But what do the OneTrust user reviews say? According to various OneTrust user reviews, it seems the software provider excels at data privacy governance but falls short with customer service. 

One OneTrust user review written by a G2 user wrote, “It is an automated tool that helps implementing the Data Privacy, data protection and very efficiently maintain the data governance on cloud.” Another TrustPilot user wrote, “They don’t answer the emails, stop replying. We have had a problem with the cookies for months on the website and don’t have any support.” 

Key Features 

  • Risk management 
  • Data mapping 
  • HIPAA compliance for health plan transparency 
  • API
  • Risk assessments 
  • Policy management 
  • Compliance management 
  • Consent Management 
  • Third-party integrations and third-party risk management

These are just some of the key features. 


The pros to choosing OneTrust include:

  • Good choice for larger businesses 
  • Strong third-party integrations 
  • Powerful features to make compliance simple 


Some cons your business needs to be aware of are:

  • The user interface can be complex, with a steep learning curve 
  • Unresponsive customer support 
  • Expensive plans 

Overall, the OneTrust privacy services are a good choice for larger businesses looking for more advanced systems that are prepared for a sharp learning curve and inconsistent customer support. If you’re looking for a solution with comprehensive customer support and that does not require a steep learning curve, Captain Compliance can help you. Contact us now to get a free consultation and find out the areas of compliance you need to focus on. 

TrustArc Review

Since 1997, businesses have been using TrustArc to ensure that their privacy management and data governance comply with data privacy laws like the GDPR and CCPA, among others. So, when it comes to reputation and customer trust, TrustArc is the easy choice. 

The Trustarc privacy platform offers business services like privacy program management and consulting, data mapping, training, and AI governance. 

TrustArc offers businesses its popular and centralized privacy program, PrivacyCentral, to help streamline data governance. Other services include an inventory hub, risk profile, assessment manager, and a new Nymity Research tool that helps businesses understand the latest laws and regulations. 

Looking at TrustArc user reviews, it is clear that the TrustArc privacy platform is a good choice for smaller to mid-market businesses. One TrustArc user review said, “TrustArc handles privacy matters well. They focus heavily on addressing concerns and expertly dealing with complex global laws.”

Another TrustArc user review highlights TrustArc’s reputation for keeping businesses in the know with the latest data governance regulations. One customer wrote, “TrustArc works hard to keep you and your team up to date and compliant with web compliance. (At least in my use case). Their teams are very knowledgeable and are proactive when issues arise or new legislation is introduced.”  

One thing that should be noted is that a common frustration among TrustArc customers is that customer support can be inconsistent. 

Key Features 

TrustArc offers businesses the following features:

  • Risk Management
  • Data mapping 
  • Incident management 
  • Secure personal data storage 
  • Policy management 
  • Compliance management 
  • Sensitive Data Identification
  • Data governance 


The pros of using this data governance service include the following:

  • An excellent consent management platform 
  • Helpful PIA (Privacy Impact Assessments) 
  • Large inventory of compliance and secure privacy resources 


Some cons to using TrustArc include: 

  • Complicated user experience that comes with a steep learning curve 
  • No third-party integration 
  • Lack of transparency in their pricing plans 
  • Inconsistent customer support 

Overall, TrustArc is a good choice for small businesses looking for data management software that comes with years of customer trust. However, those looking for a less complicated user experience will find that Captain Compliance offers compliance solutions with dedicated customer support for all businesses.  

OneTrust Alternatives

Businesses are certainly spoilt for choice when it comes to choosing a secure privacy management software provider. But that doesn’t always mean that they’re all good choices. 

The number one alternative to OneTrust is Captain Compliance, which is a team of engineers and data privacy experts with centuries of collective experience ready to help you navigate compliance in the complex world of data governance regulations like PIPEDA and CPRA (California Privacy Rights Act 2023) 

What makes Captain Compliance the best alternative is its deep commitment to transparency and to equip businesses to practice being privacy-conscious, like following correct data subject access request procedures.

Other alternatives your business may want to consider include: 

  1. TrustArc 
  2. Enzuzo
  3. Iubenda 
  4. Decareto
  5. Securiti

TrustArc Alternatives

The TrustArc privacy management platform has been around for a very long time, making it a strong option, but there are other alternatives your business may wish to use, like Captain Compliance.  

Captain Compliance offers businesses compliance solutions for multiple data management regulations like the GDPR and CPRA. Captain Compliance excels at creating cookie banners that comply with updated regulations and fit your business’s data protection needs. 

Our data privacy management services include carrying out data protection impact assessment (DPIA) to uncover potential data security risks when handling personal information. We also offer GDPR, CPRA, DSAR, GRC, and much more, depending on your specific needs.

Other alternatives your business can use include: 

  1. TrustArc
  2. Usercentrics
  3. Osano
  4. Securiti
  5. Cookiebot  


What are the advantages of using a compliance expert?

Some of the advantages of using a compliance expert include automated processes with scheduled touchpoints and always being up to date on the latest changes to privacy regulations. 

Learn more about keeping your business compliant with Captain Compliance.  

What does TRUSTe certified mean?

Being TRUSTe Certified means that your data privacy and risk management meets the standards set out by the TrustArc Privacy & Data Governance Accountability Framework. Included in this framework are HIPAA and the GDPR. 

Is your business GDPR compliant? Let Captain Compliance guide you.  

Is OneTrust HIPAA compliant? 

If your business needs health plan transparency, OneTrust does help achieve HIPAA compliance. 

Learn more about HIPAA compliance.  

Is OneTrust GDPR compliant?

OneTrust is GDPR-compliant and offers businesses a range of solutions to ensure compliance and avoid costly penalties due to violations. 

GDPR violations can be costly. Make use of Captain Compliance’s GDPR compliance solutions. 

How Can Captain Compliance Help?

Choosing a data management software provider for your business is a big decision because your business’s compliance relies on it. Failure to choose the right privacy management software can result in frustrating customer support and software that is difficult to use. 

Choose Captain Compliance, a global compliance services specialist, to help your business comply with relevant data privacy regulations. 

Get in touch with Captain Compliance today for a complimentary (and valued-packed) consultation. 

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